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Privacy Policy

Privacy Policy

This Policy explains our approach to online information collection, storage and use about this application, as well as the specific choices you can make about your own information. Please read this Policy carefully. By using this application, you will be deemed to have agreed to this policy, so if you do not agree please do not use the application. We may post changes to this Policy from time to time so do review it regularly.

How We Use Information We Collect

  1. We use aggregate information, which cannot be attributed to any specific merchant / customer, to improve the usage of the application. We may also share this aggregate information with our current or potential commercial partners, to draw insights into the market.
  2. We use the personally identifiable information you provide to us in your registration application to administrate your registration and to provide you with the personalized features for which that registration was necessary.
  3. We use the personally identifiable information you provide to us when you contact us directly to respond to your specific inquiry or to administer the relevant activity to which it relates, e.g. to enter you into an application competition or to supply information or goods you have requested.
  4. Please be aware that it is possible, though unlikely, that we might be forced to disclose personally identifiable information in response to legal process or when we believe in good faith that the law requires it, e.g. in response to a court order or a law enforcement agency's request.
  5. We only keep the information of the payment made by you confidential and only for the purposes of facilitating the refunds in case of failed transactions and nothing more. We do not use this confidential information for any other purposes nor do we share or disseminate such information at any time whatsoever.

Account information

If you create an account to take advantage of the full range of services offered on LinkEzPay, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer ("KYC") documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with LinkEzPay]. We use your email address to send you updates. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at info@linkezpay.com to stop receiving SMSs from us. ESANA TECH PRIVATE LIMITED assures that your Personal Information will not be made public or sold to any third party.

We also store customer information of customers making payments through LinkEzPay. However, only when customer chooses to share the information on the businesses powered with LinkEzPay applications we share the information to respective businesses. However, ESANA TECH PRIVATE LIMITED is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

Our Commitment to Security

We employ appropriate technical and organizational security measures to prevent unauthorized access to information that we collect online.

Your Rights

You have the option at any time to request that we:

  1. Provide a copy of the personal information we hold relating to you (and we may make a small charge for this).
  2. Update or remove any such personal information.
  3. Stop contacting you where we do this in accordance with your previous consent.

Complaints and Grievance Redressal

Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User should be immediately informed to the Grievance cum Nodal Officer at the co-ordinates mentioned below in writing or by way of raising a grievance ticket through the hyperlink mentioned below:

Grievance cum Nodal Officer

Kishan Dave

ESANA TECH PRIVATE LIMITED

ADDRESS:

CM-51/C-3 BH NICE SCHOOL,

DWARKAPURI,KALIYABID,Bhavnagar,

Bhavnagar,Gujarat,India-364002

Ph: +91 93277 57575

E-mail: info@linkezpay.com